Last updated: 01 March 2025
Sthgilf (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This notice explains how we collect, use, store, and protect your information when you use https://sthgilf.co.uk, book flights with us, or otherwise interact with our services.
Important Information & Who We Are
Controller
Sthgilf, a brand of Newarka Group Ltd., is the data controller responsible for your personal data.
Contact Details
- Email: cs@newarkagroup.com
- Phone: +44 (0) 7511 111951
- Postal Address: PO Box, Feltham, TW14 0JS, United Kingdom
You may contact us at any time regarding this policy or to exercise your legal rights.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk, though we encourage you to contact us first.
The Data We Collect
We may collect the following categories of personal data:
- Identity Data: name, date of birth, gender, passport details.
- Contact Data: billing/delivery address, email, phone numbers.
- Financial Data: payment card details, bank information.
- Transaction Data: booking details, payments made/received.
- Technical Data: IP address, browser type, device information.
- Usage Data: how you use our website and services.
- Marketing & Communications Data: your preferences for receiving marketing.
We may also collect limited health or dietary information when required to fulfil travel arrangements, but only with your explicit consent.
How We Collect Data
- Direct interactions: when you book flights, request a quote, subscribe to emails, or contact us.
- Automated technologies: cookies, server logs, and analytics when you use our website.
- Third parties: payment processors, analytics providers, or travel suppliers (e.g., airlines) involved in your booking.
How We Use Your Data
We process personal data only when legally permitted, including:
- To perform a contract (e.g., process and deliver your flight booking).
- To meet legal or regulatory obligations.
- For our legitimate business interests (e.g., improve services, prevent fraud).
Marketing emails or texts are sent only when you’ve opted in or where otherwise permitted by law.
You can opt out anytime by following the unsubscribe links in our emails or contacting us.
Sharing Your Data
We may share your information with:
- Airlines, hotels, and travel service suppliers to fulfil your booking.
- IT, payment, and customer support providers.
- Professional advisers (legal, banking, auditing).
- UK regulators, when required by law.
We require all third parties to protect your data and use it only for specified purposes.
International Transfers
To provide your travel services, we may transfer personal data outside the UK (for example, to airlines or destination suppliers).
Wherever possible, we use safeguards such as UK-approved data protection clauses.
When transfers are necessary to perform your booking, you acknowledge that overseas data protection laws may differ from UK standards.
Data Security
We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse.
Only authorised staff and suppliers who need the data to perform their duties have access.
Data Retention
We keep personal data only as long as necessary to fulfil the purposes it was collected for, including legal, accounting, and reporting requirements.
By law, we keep basic booking records for seven (7) years after you cease being a customer.
Anonymised data may be retained for statistical purposes.
Your Rights
Under UK data protection law, you may:
- Request access to the data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict processing.
- Request the transfer of your data to you or another party.
- Withdraw consent where processing is based on consent.
To exercise these rights, email cs@newarkagroup.com or write to the address above.
We may need to verify your identity before acting on your request.
Cookies
Our website uses cookies to improve performance and user experience.
You can manage or disable cookies in your browser settings, but some site features may not function correctly without them.
For full details, please see our [Cookie Policy].
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on https://sthgilf.co.uk with a revised “Last updated” date.
Newarka Group Ltd.
PO Box, Feltham, TW14 0JS, United Kingdom
Email: cs@newarkagroup.com | Phone: +44 (0) 7511 111951