PLEASE READ CAREFULLY BEFORE YOU BOOK
These Terms & Conditions govern all bookings you make with Sthgilf (“Company”, “we”, “us”, “our”). “You/your” means the lead passenger named on the booking and anyone else on whose behalf a booking is made, added, or transferred. Your use of this website (https://sthgilf.co.uk/) is conditional on accepting these Terms. If you do not agree, please do not use the site.
What we sell
Sthgilf primarily enables you to book flights. We may also offer accommodation, car hire, or other travel services provided by third-party suppliers.
- Flights-only / single components: We usually act as agent of the airline or supplier (“Supplier/Principal”).
- Packages (if expressly confirmed): Where we explicitly confirm a regulated “Package” (as defined under UK Package Travel Regulations), we act as package organiser. See Section B (applies only where we confirm a Package).
SECTION A — APPLIES TO ALL BOOKINGS
1) Booking & Lead Passenger Responsibilities
By making a booking, the lead passenger confirms that he/she:
- has read and accepts these Terms on behalf of all travellers;
- consents to our use of personal data per our Privacy Policy;
- is 18+ and legally able to enter contracts;
- accepts financial responsibility for the booking.
All services are subject to availability and fares are not guaranteed until ticketed. No contract exists until we (or the Supplier/Principal) issue a confirmation and receive the required payment.
Online bookings: Enter correct details (names as per passport, dates, routes, etc.). Errors may lead to extra costs payable by you. Ensure the payment card is yours or you have the cardholder’s express consent and sufficient funds.
Telephone bookings: The same accuracy and payment obligations apply. A telephone booking is binding once accepted.
After confirmation: Check all documents immediately and tell us straight away if anything is wrong. Changes after booking typically incur supplier fees plus our admin fee (see Administrative Fees).
2) Payments
Balances must be paid by the date shown on your invoice/checkout. Failure to pay may result in cancellation and applicable supplier cancellation charges. Until ticketed, prices may change due to taxes, surcharges, or exchange-rate movement (where relevant).
3) Data Protection
We use your data to process your booking and deliver services. See our Privacy Policy for full details.
4) Passports, Visas & Entry Rules
You are responsible for valid passports, visas, transit visas, health and entry requirements for all destinations and transit points (including tech stops). Many countries require 6 months’ validity beyond your return date. For the USA, ESTA approval is required in advance. Always check official sources (e.g., UK FCDO guidance at gov.uk/travelaware) close to departure. We accept no liability if you’re refused travel for documentation non-compliance.
5) Health
Consult a medical professional 4–6 weeks before travel for vaccinations/medications. See TravelHealthPro and NHS Fit for Travel for destination guidance. We are not liable for losses arising from failure to follow health formalities.
6) Special Requests & Medical Needs
We’ll pass reasonable requests to suppliers but can’t guarantee them. We don’t accept bookings conditional on special requests. Please disclose any medical conditions/disabilities before booking; we may require a fitness certificate. If we cannot accommodate needs, we may refuse or cancel (standard charges may apply).
7) Behaviour
You’re responsible for not causing offence, damage, danger, or distress. Suppliers may refuse service or terminate arrangements without refund for unacceptable behaviour. You’ll be liable for any damage and related claims.
8) Compliance with Laws
You must comply with local laws, customs, exchange, and drug regulations. We may cancel services without liability if you engage in illegal or socially unacceptable conduct.
9) Insurance (Mandatory)
Adequate travel insurance is a condition of booking. Your policy should include (at minimum) cancellation/curtailment, medical and repatriation costs (including air ambulance), baggage, delay, and personal accident. If you travel without adequate cover, we won’t be liable for losses such insurance would ordinarily cover.
10) Calls
We may record calls for training and quality assurance.
11) Problems & Complaints
If we act as agent: Address issues immediately to the Supplier/Principal or local agent so they can attempt resolution on the spot. After travel, write to the Supplier/Principal. We’ll assist if needed.
If we act as organiser for a Package: Report issues to the relevant supplier (e.g., hotel, airline) and contact us promptly. If not resolved locally, email cs@newarkagroup.com within 28 days of return with your booking reference and details.
12) Supplier Conditions
Each Supplier/Principal (airline, hotel, car hire, etc.) has its own conditions of carriage/terms which form part of your contract. International conventions (e.g., Montreal/Warsaw, Athens, Berne/COTIF, Paris) may limit or exclude liability.
13) Jurisdiction
These Terms and any disputes are governed by English law and subject to the exclusive jurisdiction of the courts of England & Wales (you may choose Scotland or Northern Ireland if you live there).
14) Flights & Travel Documents
“Direct” flights may include stops. All times are estimates and may change due to ATC, weather, operations, etc. Infants must be under 2 years on the return date for infant fares. If you miss or skip a flight segment, the airline may cancel remaining sectors. Some departure taxes must be paid locally.
Reconfirm flights: Contact us or the airline at least 72 hours before each leg.
Ticketing & dispatch: We usually send e-tickets via email. Documents may be withheld until we receive full cleared payment. Late bookings may require special delivery at extra cost. You’re responsible for checking all details upon receipt.
SECTION B — PACKAGE HOLIDAYS (APPLIES ONLY IF WE CONFIRM A “PACKAGE”)
Sthgilf is a flights-first platform. We only act as Package Organiser where we explicitly confirm a regulated Package (a pre-arranged combination of at least two different travel services for the same trip, sold at a total price). If we do not confirm a Package, Section B does not apply.
15) Acceptance & Financial Protection
A Package booking is confirmed when we issue a confirmation invoice (and, where flights are included and we act as organiser, an ATOL Certificate, if applicable). Balance due dates will be shown on your invoice.
Financial protection:
- Where we sell a flight-inclusive Package as organiser, you will receive written details of the applicable financial protection at the time of booking (e.g., ATOL details if applicable).
- Where we do not act as organiser of a flight-inclusive Package, ATOL protection will not apply to that booking.
- For non-flight Packages, we will confirm the relevant protection (if any) at sale.
16) Price Changes
We may adjust Package prices after booking to reflect changes in: (i) fuel/energy costs; (ii) taxes/fees (e.g., tourist or airport charges); (iii) exchange rates.
- If the increase exceeds 8%, you may accept the change, choose an alternative (if available), or cancel for a full refund (minus any insurance already used).
- No price changes will be made within 20 days of departure.
- Decreases (if any) will be passed on minus a reasonable admin fee.
17) Changes by You
We’ll try to help with amendments, subject to availability, supplier charges, and our admin fee of £60 per person. Some arrangements (especially airfares) may be non-changeable and treated as cancellation + rebook by suppliers.
Transfer of booking: You may transfer your place to another person if:
(a) they meet all conditions; (b) you notify us ≥7 days before departure; (c) you pay any outstanding balance, supplier charges, and our £60 per person admin fee; (d) the transferee accepts these Terms. You and the transferee are jointly and severally liable for all sums.
18) Cancellation by You
Email cs@newarkagroup.com (from the lead passenger’s registered email). Cancellation takes effect when we receive it. Package cancellation charges:
- 57+ days: Loss of deposit
- 56–29 days: 50% of total cost
- 28–15 days: 65% of total cost
- 14–4 days: 80% of total cost
- <4 days: 100% of total cost
Insurance premiums and amendment fees are non-refundable. Some arrangements are 100% non-refundable from booking—if so, we’ll tell you at sale.
Unavoidable & extraordinary circumstances (at destination): If the UK FCDO advises against travel to your destination and performance is significantly affected, you may cancel a Package for a full refund (no compensation due).
19) Changes & Cancellation by Us (Packages)
We may make changes or cancel due to operational reasons. Insignificant changes (e.g., flight time <12h, carrier/aircraft change, equivalent standard accommodation) do not trigger compensation.
Significant changes (e.g., downgrade of accommodation standard, change of area for a significant period, departure airport change outside logical groups, change of itinerary missing a destination, or time change >12h): we’ll offer you to (i) accept changes, (ii) switch to an alternative at no extra cost (or refund the difference if lower), or (iii) cancel and receive a full refund. Where due, we’ll pay reasonable compensation unless caused by Force Majeure or your non-payment.
20) Our Responsibility (Packages)
As organiser, we’re responsible for proper performance of all services included in your Package. If services are not provided as promised and this affects your holiday enjoyment, you may be entitled to a price reduction or compensation (subject to reporting the issue without undue delay and our right to remedy). Our liability is limited in accordance with applicable international conventions and supplier conditions of carriage. We are not liable where the failure is due to: (a) your acts/omissions; (b) a third party unconnected with the services and unforeseeable/unavoidable; or (c) Force Majeure.
Where return is impossible due to Force Majeure, we will provide necessary accommodation (where possible of a comparable standard) for up to 3 nights per person (exceptions apply for reduced mobility, pregnancy, unaccompanied minors, and notified medical needs).
SECTION C — AGENCY BOOKINGS (FLIGHTS / SINGLE COMPONENTS)
When you buy flights-only (or other single components), we act as agent for the Supplier/Principal. Their terms & conditions govern your booking.
21) Your Contract & Payment
Your contract is with the Supplier/Principal, formed when we issue their confirmation on their behalf. You must pay deposits/balances as notified. If you miss a deadline, the Supplier/Principal may cancel and apply their charges.
22) Changes & Cancellation by You
All amendments/cancellations are subject to the Supplier/Principal’s rules and fees, plus Sthgilf’s admin fee of £60 per person per booking.
- Many airline tickets are non-refundable/non-changeable once issued.
- If you miss the outbound flight, airlines typically auto-cancel the return.
- Part-used tickets are usually non-refundable.
- Tax-only refunds on non-refundable tickets may be possible but are often reduced by airline and admin fees.
23) Changes & Cancellation by the Supplier/Principal
If a Supplier/Principal changes or cancels, we’ll inform you as soon as reasonably possible and relay any options they offer (re-route, refund, etc.). Remedies are per the Supplier/Principal’s policies and applicable law (e.g., UK/EC flight compensation rules). We are not liable for supplier-made changes.
24) Our Responsibility as Agent
We’re responsible for making your booking with reasonable skill and care per your instructions. We’re not responsible for the actual performance of travel services provided by the Supplier/Principal. If found liable on any basis, our maximum liability is twice the value of our service fees you paid to us (or the proportion relating to the affected travellers), excluding death/personal injury caused by our negligence.
25) Force Majeure
We aren’t liable or obliged to pay compensation for events beyond our or our suppliers’ control which could not have been avoided with all reasonable measures (e.g., war, terrorism, civil unrest, pandemics, natural disasters, severe weather, industrial action, airspace closures, government acts, unavoidable technical problems with transport).
26) Delays, Denied Boarding & Passenger Rights
If you face long delays, cancellations, or denied boarding, contact the airline and us immediately. Under UK/EC law you may have rights to care, re-routing,